Санкт-Петербург
ул. Железноводская, 13
88003330535
для остальных
регионов России
Ваш город Санкт-Петербург?
  • Москва
  • Санкт-Петербург
  • Абакан
  • Архангельск
  • Астрахань
  • Барнаул
  • Белгород
  • Березники
  • Бийск
  • Братск
  • Брянск
  • Великий Новгород
  • Владивосток
  • Владимир
  • Волгоград
  • Вологда
  • Воронеж
  • Гатчина
  • Екатеринбург
  • Ижевск
  • Иркутск
  • Йошкар-Ола
  • Казань
  • Калининград
  • Калуга
  • Кемерово
  • Киров
  • Комсомольск-на-Амуре
  • Кострома
  • Краснодар
  • Красноярск
  • Курган
  • Курск
  • Липецк
  • Магнитогорск
  • Набережные Челны
  • Нижневартовск
  • Нижний Новгород
  • Нижний Тагил
  • Новокузнецк
  • Новороссийск
  • Новосибирск
  • Омск
  • Орёл
  • Оренбург
  • Орск
  • Пенза
  • Пермь
  • Петрозаводск
  • Псков
  • Пятигорск
  • Ростов-На-Дону
  • Рязань
  • Самара
  • Саранск
  • Саратов
  • Смоленск
  • Сочи
  • Ставрополь
  • Стерлитамак
  • Сургут
  • Сызрань
  • Сыктывкар
  • Тамбов
  • Тверь
  • Тольятти
  • Томск
  • Тула
  • Тюмень
  • Улан-Удэ
  • Ульяновск
  • Уфа
  • Хабаровск
  • Чебоксары
  • Челябинск
  • Череповец
  • Чита
  • Ярославль

Return terms

Receiving an order

When you receive your order, please carefully inspect the goods and make sure they are free of defects. Check the completeness of the package and make sure that there is an instruction manual and sales receipt. After that, sign the documents on the order receipt if it was delivered by courier.

Exchange

If you find hidden defects after purchase, within 7 calendar days, contact the service center or contact an employee of the online store TeplEko at phone 8-800-333-0535. Experts will diagnose the equipment. In the presence of manufacturing defects, the product will be exchanged for a new one for free. After replacement, make sure that the received model has no defects.

Returns

Having made a purchase in the store TeplEko or online, you can return the unused product within 7 calendar days after purchase. Returns are possible only if the product’s appearance, packaging complete, and preserved consumer properties of the product, the equipment or accessory has not been used, and there is a document confirming the fact and conditions of purchase.

The return of goods of proper quality is made based on a written request, drawn up in the free form on your behalf. It must state:

  1. Full name of the company (when paying from a legal entity).
  2. Your full name and passport data.
  3. Full name of the product with article number.
  4. The reason for returning the product.
  5. The date of return of the product.
  6. The amount to be returned.
  7. Your signature.
Где мой заказ